The Metropolitan Washington Airports Authority is fully committed to providing universal access to all public facilities and services at Ronald Reagan Washington National Airport for all of its patrons.
The Hidden Disabilities Sunflower Program was first launched in May 2016 at London Gatwick Airport. This program allows individuals with invisible disabilities to be discreetly identified. It serves as a prompt for someone to discreetly make airport personnel aware that they may need a helping hand, patience, or simply more time.
Lanyards can be picked up from the USO or pre-security Information desks between 10:00am and 6:00pm. Desks are located at:
North and South security checkpoint desks
Baggage Claim 6 and 10
Terminal 1 Baggage Claim 2
USO Terminal 1
For more information and travel materials we invite you to view our Path of a Passenger Video and Air Travel Resources Webinar
We invite you to view this video illustrating the experiences you may encounter while traveling through Reagan National Airport. For more information, preparation tips, and frequently asked questions from experts in the Transportation Security Administration, United Airlines, the Metropolitan Washington Airports Authority, and Travelers Aid International please view our Air Travel Resource Webinar.
Ground Transportation
Airport shuttle buses are equipped with wheelchair lifts and audible announcements.
Taxis: The airport has an open taxi system served by numerous taxi operators. Several taxis are equipped to accommodate wheelchairs in storage. Patrons who need taxis with wheelchair lifts are encouraged to contact a taxi operator directly in advance of going to the curb. This will save time versus waiting at the curb for an accessible vehicle to be called by the dispatcher. Contact taxi dispatch at 703-417-4333.
Reagan National Airport has designated Pet Relief Areas for service animals that accompany passengers. These are located outside the terminal and inside the terminal post-security near Gates E58 and Terminal 1.
Wheelchair
You may arrange for a wheelchair at any terminal through your airline or with any Skycap at the Airport. Please notify your airline in advance of your visit so that they can better serve your needs.
Public Restrooms
Restrooms are fully accessible with toilet stalls for individuals with disabilities. Most toilet stalls have infrared flush devices. All sinks in each restroom are placed at an accessible height, and infrared devices are used to activate the water at most locations. Baby changing stations have been placed at an accessible height in both men's and women's restrooms at most locations.
Unisex companion care restrooms are provided at these locations:
Terminal 1, pre-security - Next to Men's and Women's restrooms in the airline ticketing lobby and adjacent to the Historic lobby
Terminal 2, pre-security - Next to each set of Men's and Women's restrooms on the Concourse level (Level 2) and adjacent to Bag Claim #1 and #12 (Level 1)
All terminals, post-security - One per concourse Gates A1-A9, B10-B22, C23-C34, D35-D45, and E46-E59.
An Adult Changing Table is available in Terminal 2, post-security Gate E46 near Capitol File News and north National Hall across from Capitol One Lounge.
Elevators The elevators are equipped with raised Braille buttons and are accessible to individuals who use wheelchairs. At some elevators, an electronic voice announces arrival at each floor.
Play Area Located in National Hall, near the north security checkpoint exit, children can enjoy exciting Interactive Game Displays, a Jetsetter Slide, and a Cloud Crawler that encourages motor skills. The Curiosity Runway is a great place for children to have fun and learn while waiting to fly!
Public Telephones In Terminal 2, TTY units are located throughout the Airport and are clearly marked with blue and white signs above each unit. In addition, each group of pay phones has a clear path to a wheelchair accessible unit. All pay telephones are equipped with volume control, are hearing-aid compatible, and have Braille or raised numbers.
Order Food Ahead Skip the food lines at DCAOrderNow.com, pay securely by phone, and pick-up at the concession.
Americans with Disabilities Act/Section 504 of the Rehabilitation Act Complaint Procedure
Under the Americans with Disabilities Act (ADA), a public entity is required to inform the public of the protections against discrimination afforded to them, including information about how Title II requirements apply to its particular programs, services, activities and benefits (28 CFR §35.106). Section 504 of the Rehabilitation Act of 1973 prohibits discrimination on the basis of disability in any program, service or activity that receives Federal funds. Information about MWAA’s complaint procedure regarding disability discrimination against patrons can be found at this link.
